Privacy policy
Last updated EFFECTIVE_DATE
The promise, in plain language
Your original video stays on your device. We upload only the audio needed to create the transcript. Audio is automatically deleted within 24 hours. We do not train on your content unless you separately opt in.
Who we are
Kalemio is operated by COMPANY_LEGAL_NAME, COMPANY_ADDRESS. For any privacy question, email support@kalemio.app.
What we process, and why
- Audio extracted from your video, to produce a transcript. This is the only part of your media that leaves your device.
- The transcript and word timings, returned to your device and stored there.
- Job metadata: audio duration, timestamps, processing status, model version, and error codes, to run the service and enforce your minute allowance.
- A device or account identifier and purchase status, to check your entitlement and to prevent abuse of the free export.
- Aggregate product analytics: which steps succeed or fail, and how long they take. No caption text and no audio.
- Support messages you send us.
What we never upload
Your original video file. Video import, caption rendering and export all happen on your device. We have no copy of your footage and no way to reconstruct it.
How long we keep things
- Uploaded audio: deleted automatically within 24 hours, and immediately when you delete the project.
- Transcripts on our side: deleted with the audio. The copy on your device is yours and is removed when you delete the project or the app.
- Job metadata: retained while your account exists, then deleted with the account.
- Support email: retained while the conversation is useful, then deleted.
Model training is opt-in and separate
We do not use your audio, transcripts or corrections to improve our models unless you turn on a separate, clearly labelled setting. It is off by default.
If you do opt in, the setting explains exactly what is collected, whether audio snippets are included, and how to withdraw and delete what you already contributed. Consent is never a condition of paying for the app, and turning it off is one tap.
Who else touches your data
We do not sell personal data, we do not share it with advertising networks, and there are no third-party trackers on this website.
- Cloud infrastructure and storage providers that host the queue, the API and the temporary audio object.
- Our transcription service, which receives the audio only for the duration of processing.
- Apple, which processes your purchase. We never see your card details.
Security
- Encrypted in transit and at rest.
- Short-lived, single-purpose upload links.
- No audio and no caption text in normal logs, and redacted error reports.
- Rate limits per user, device and network.
- Automatic deletion with a deletion audit trail.
Your rights
You can ask for a copy of your data, correct it, or have it deleted. Deletion is also self-service in the app — see the deletion instructions. Email support@kalemio.app and we will respond within SUPPORT_RESPONSE_TIME.
Depending on where you live you may also have the right to object to processing or to complain to your data protection authority.
Children
The app is not directed at children under 13, and we do not knowingly process their data.
International transfers
Audio is processed on infrastructure that may be outside your country. It is encrypted in transit, used only to produce your transcript, and deleted within 24 hours.
Changes
If this policy changes in a way that affects you, we will say so in the app before the change takes effect. We will not weaken the promise at the top of this page without telling you plainly.