Account and data deletion
You do not have to ask permission or wait for a reply. Everything below is self-service, and the manual route exists as a backup.
Delete everything from the app
- Open the app and go to Settings.
- Tap Account and data.
- Tap Delete account and data.
- Confirm. The app deletes local projects immediately and asks the server to delete everything associated with your account.
Server-side deletion completes within DELETION_SLA_DAYS. Any uploaded audio is deleted immediately, and would in any case have been deleted automatically within 24 hours.
Delete a single project or upload
- Open the project.
- Tap the project menu, then Delete project.
- Local files and any audio still held on the server for that job are deleted right away.
Delete by email
If you cannot open the app, email support@kalemio.app from the address on your account with the subject "Delete my data". We will confirm your identity, delete the data, and reply when it is done — within DELETION_SLA_DAYS.
What deletion removes
- Any audio still being processed.
- Transcripts and word timings held on our side.
- Your job history and usage counters.
- Your account record and device identifiers.
- Anything you contributed under the model-training opt-in, if you turned it on.
What we keep, and why
- Purchase and tax records we are legally required to retain. These are billing records, not content.
- Aggregate, non-identifying counts that cannot be traced back to you.
- Nothing else.
Deleting data does not cancel your subscription
Apple owns the billing relationship. Cancel in iPhone Settings → your name → Subscriptions, otherwise it renews even with the account deleted. Cancel first, then delete.
Your videos
Your original videos are in your own Photos or Files library and were never uploaded, so deleting your account does not touch them. Delete them yourself if you want them gone.